Cancellation & Refund Policy
Last updated September 8, 2026
This Cancellation & Refund Policy explains how guest cancellations are handled and applies to bookings made directly on https://www.villasrents.com, unless a specific listing states a different policy. Cancellations must be made in writing, through our contact page or by email to info@villasrents.com, and the refund amount is based on how many full days remain before check-in at the time you cancel.
The percentages below are calculated on the total amount paid for the stay, excluding any non-refundable fees clearly identified as such at checkout.
Refund schedule
| Cancellation timing | Refund |
|---|---|
| 30+ days before check-in | 100% refund |
| 14–29 days before check-in | 50% refund |
| Less than 14 days before check-in | 0% refund |
How refunds are issued
Approved refunds are issued to the original payment method used at checkout, through Stripe. We do not issue refunds in cash or to a different card or account.
Processing times
Once a refund is approved, Stripe typically shows it on your statement within 5–10 business days, though your bank or card issuer may take longer to post it.
No-shows
If you do not arrive for your stay and have not cancelled in advance, the booking is treated as a same-day cancellation and no refund is issued, unless we agree otherwise in writing.
Early departures
If you leave before your scheduled check-out date, the unused nights are not refunded, except where required by law or approved by us at our discretion, for example a documented medical emergency.
Force majeure and extraordinary circumstances
If a mandatory evacuation order, natural disaster, or other extraordinary circumstance outside your control makes it impossible or unsafe to travel to or use the property, contact us as soon as possible. We will work with you in good faith and may offer a refund, credit, or rebooking outside the standard schedule above, evaluated case by case.
Changes made by us
An administrator may apply a different refund amount than the standard schedule above in specific cases, for example a property becoming unavailable through no fault of the guest, or a goodwill exception. Any such adjustment is confirmed to you in writing.
Contact us
If you need to cancel a booking or have a question about a refund, contact us at info@villasrents.com or through our contact page.
This page is a general template provided for convenience and does not constitute legal advice. It should be reviewed and approved by Villas Rents's legal counsel before it is relied on.