Last updated September 8, 2026
This Cancellation & Refund Policy explains how guest cancellations work on https://www.villasrents.com. Each listing states its own cancellation policy — one of Flexible, Moderate, Strict, or Non-refundable, shown on the property page and in your booking confirmation — and that is the policy that governs your stay, even if the listing's policy changes later. The refund percentages below are calculated on the total amount paid for the stay, excluding the refundable security deposit, which is always returned in full regardless of policy or timing.
Most bookings can be cancelled online, free of an account, from the “Manage or cancel your booking” link in your confirmation email. Some listings have this turned off; if yours does, or if your check-in date has already passed, contact us and we'll help you directly.
Every listing uses one of these. Check your booking confirmation or the property page to see which one applies to your stay.
| Cancellation timing | Refund |
|---|---|
| 1+ days before check-in | 100% refund |
| Less than 1 days before check-in | 0% refund |
| Cancellation timing | Refund |
|---|---|
| 30+ days before check-in | 100% refund |
| 14–29 days before check-in | 50% refund |
| Less than 14 days before check-in | 0% refund |
| Cancellation timing | Refund |
|---|---|
| 60+ days before check-in | 100% refund |
| 30–59 days before check-in | 50% refund |
| Less than 30 days before check-in | 0% refund |
| Cancellation timing | Refund |
|---|---|
| 0+ days before check-in | 0% refund |
Approved refunds are issued to the original payment method used at checkout, through Stripe. We do not issue refunds in cash or to a different card or account.
Once a refund is approved, Stripe typically shows it on your statement within 5–10 business days, though your bank or card issuer may take longer to post it.
If you do not arrive for your stay and have not cancelled in advance, the booking is treated as a same-day cancellation and no refund is issued, unless we agree otherwise in writing.
If you leave before your scheduled check-out date, the unused nights are not refunded, except where required by law or approved by us at our discretion, for example a documented medical emergency.
If a mandatory evacuation order, natural disaster, or other extraordinary circumstance outside your control makes it impossible or unsafe to travel to or use the property, contact us as soon as possible. We will work with you in good faith and may offer a refund, credit, or rebooking outside the listing's standard policy above, evaluated case by case.
An administrator may apply a different refund amount than the listing's standard policy in specific cases, for example a property becoming unavailable through no fault of the guest, or a goodwill exception. Any such adjustment is confirmed to you in writing.
If you need to cancel a booking or have a question about a refund, contact us at info@villasrents.com or through our contact page.
This page is a general template provided for convenience and does not constitute legal advice. It should be reviewed and approved by Villas Rents's legal counsel before it is relied on.